Welcome to TansClub.com -- the Online Wholesale Warehouse offering quality product and service since 1997. Address: 2466 Mariondale Ave Los Angeles, CA 90032 ( No local pick-up please) Customer Service Hours: 8 am ~ 4 pm Pacific Time, Mon.~Fri.(not on holidays) Tel: 323-222-8567 (Sorry no phone orders, customer service only) E-mail: sales@tansclub.com Effective April 1, 2009, the California state sales tax increases by 1%, which only applies to orders with California shipping addresses. Should you have any questions, please contact California State Board of Equalization by calling 1-800-400-7115 weekdays from 8 am to 5 pm, Pacific Time. PLEASE CAREFULLY READ THE FOLLOWING POLICIES, TERMS AND CONDITIONS BEFORE PLACING ORDER. **************************SHIPPING & HANDLING INFORMATION************************** * SHIPPING METHODS: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air and US Postal Service * ITEM AVAILABILITY & ORDER PROCESSING TIME: Most qualified online orders (especially rush orders) will be shipped within 2 business days. We don't guarantee same day shipping. An UPS tracking number will be sent by email after the shipment. If any item happens to be unavailable, you will be informed either by phone or by email. If your order is time sensative, you are welcome to contact our customer service to discuss in detail. * UPS and US Postal Service TRANSIT TIME: Within 48 continental states, UPS Ground takes up to 5 working days for the delivery, UPS 3 Day Select takes 3 working days, UPS 2nd Day Air takes 2 working days and UPS Next Day Air will deliver by the next business day. The exact delivery time is subject to the terms and conditions of UPS. UPS counts the first working day as the working day following the package pickup day, not the day the package is picked up. For example, the package is picked up on Monday, the first working day will be Tuesday. The above transit time to Alaska and Hawaii is subject to change depending on the specific zip code. US Postal Service takes around 5-10 working days to deliver, but does not offer shipping time guarantee and package tracking service. Please use UPS if you need to receive your order by a sure date. * RUSH ORDERS: If you have a rush order, you may contact us at 1-323-222-8567 from 8:00am to 4:00pm PST, Mon.~Fri. to confirm the shipping date, shipping method and delivery date. Our customer sevice will be very glad to assist you. We don't guarantee same day shipping. * The SHIPPING charge amount in the order form = SHIPPING FEE + HANDLING FEE. See under for the details of shipping fee and handling fee. * SHIPPING FEE: The Shipping is pre-calculated based on weight, dimension weight, distance and delivery time, other possible shipping fees also have to be considered such as address correction fee, fuel surcharge, special delivery cost and etc., we cannot guarantee that the pre-calculated shipping charges will be exactly the same as the shipping carrier is going to charge eventually. Please do not place your order unless you confirm the pre-calculated shipping and handling charges. Terence Int'l Inc., reserves the right to use an alternate shipping carrier other than the one you have chosen in order to offer the same level of service. The maximum weight can be calculated correctly on-line is 150 pounds for UPS and 96 pounds for US Postal Service. The on-line order form will show error message when the order weight is over the above maximum weight. * HANDLING FEE: Tan's Club is a wholesale warehouse website. To keep providing the super low wholesale warehouse prices, waiving the minimum quantity, assuring timely order processing and offering essential live people customer service, handling fee is required as under: $5.00 per order if shipped by Ground or US Postal Service; $8.00 per order if shipped by UPS 3 Day Select; $10.00 per order if shipped by UPS 2nd Day Air or UPS Next Day Air. *********************************PAYMENT INFORMATION********************************* * PAY BY CREDIT CARD: We accept Visa, MasterCard, American Express and Discover Card. The credit card transaction will appear on your bill as "TAN'S CLUB". * PAY BY PAYPAL; * PREPAY BY MONEY ORDER or CASHIER's CHECK:(for US domestic orders only) Please send your order with money order or cashier's check and we will ship your order within two working days from your order and payment is received. * PREPAY BY CHECK:(for US domestic orders only): Please send your order and your check to us. We will send your package when your check is cleared. Normally it takes seven to ten working days to clear the check. *Please make your money order, cashier's check or check payable to: Tan's Club, 2466 Mariondale Ave. Los Angeles, Ca 90032 **************************************RETURN POLICY*************************************** * We guarantee 30 days money back, less shipping & handling. No returns or any kind of exchange acceptable after 30 days. * Returned merchandise must be in new, unused, original and resalable condition inside its original packaging. * Special offers and quantity discount may be subject to reduction by a return or cancellation. * Shipping and handling fees are not refundable. * For proper credit, please enclose your original invoice or shipping paper in the returned package. Shipping fee of returned package will be on customer's cost. * Please allow 30 days for us to receive your return and process your request. **************************************SAMPLE POLICY*************************************** * No free sample is offered. Each item is offered to be ordered by SINGLE PIECE, you may use this option to place your sample order. ***********************************TERMS & CONDITIONS*********************************** * Customer has 3 working days from the date of package delivery to check the order content and report discrepancies and defects if any. We will only be responsible for order discrepancies and defects reported within 3 working days from the date of delivery. * All the merchandise sent are deemed to be in good condition. Customer should contact us immediately if any defect found. We will not be reponsible for any further loss caused by further processing done by customer such as washing, printing, heating, embroidery and etc. * Due to technical limitation, actual color of merchandise may differ from that shown in the color chart. Color difference may occur in different items and different shipments. * Shipping service is offered by third party. We are not reponsible for any delay, loss, damage or other mistakes casued by shipping carrier. * Prices and availability are subject to change without notice. * Visitors have the right to use and view this site, but cannot copy or download any materials without written permission. * We reserve the right to refuse service to anyone.